TERMS AND CONDITIONS FOR UNLIMITED OFFER
PLEASE READ THE FOLLOWING TERMS AND CONDITIONS CAREFULLY. BY AGREEING TO THESE TERMS AND CONDITIONS, YOU ACKNOWLEDGE THAT YOU HAVE READ AND YOU AGREE THAT THE FOLLOWING TERMS AND CONDITIONS GOVERN YOUR PARTICIPATION IN SURFLINE’S “UNLIMITED OFFER”.
In offering an unlimited plan to customers we would like to avoid the heavy users from hoarding network capacity and degrading overall user experience. Our Fair Usage Policy seeks to control excessive usage by defining speed and volume thresholds for the unlimited offer.
These usage levels are set with user experience in mind and should not render Surfline’s LTE network unusable. On reaching the fair usage level, the plan speed would be rationalized (reduced from the uncapped data speed) for the rest of the validity period to a set cap. The speeds would again be uncapped once the validity of unlimited offer expires.
Under Fair Usage Policy the following applies:
- Customers will have unlimited access to the internet for thirty (30) days with a fair usage cap on volume of 75GB.
- Customers who exhaust the allocated volume before the expiry of the offer, will continue to enjoy unlimited access to the internet at a deprioritized speed of 1mbps until their validity is due.
- Customers who purchase the unlimited offer CAN ONLY purchase another bundle when they exhaust the allocated volume while the current unlimited offer is still valid.
- Customers on this unlimited offer bundle CANNOT share their data with the bundle-sharing feature.
- Customers CANNOT rollover any data when they are on the unlimited offer bundle.
- Existing customers who are on the SURF bundles CANNOT enjoy this offer. They will have to migrate to the SURFPlus bundles to enjoy the benefits, and once migrated to the SURFPlus bundles, all rights and benefits under the SURF bundle is extinguished.
TERMS AND CONDITIONS FOR UNLIMITED NIGHT BUNDLE
PLEASE READ THE FOLLOWING TERMS AND CONDITIONS CAREFULLY. BY AGREEING TO THESE TERMS AND CONDITIONS, YOU ACKNOWLEDGE THAT YOU HAVE READ AND YOU AGREE THAT THE FOLLOWING TERMS AND CONDITIONS GOVERN YOUR PARTICIPATION IN SURFLINE’S “UNLIMITED NIGHT BUNDLE”.
- Customers on this offer will enjoy unlimited access to the internet from midnight (00:00:00) till morning 06:00:00am at a capped speed of 1Mbps.
- Existing customers on the SURF bundles can only enjoy the benefits of this offer when they migrate to the SURFPlus bundles.
- Note that customers on the SURF bundles who migrate to this offer would lose all their benefits and will no longer have access to their old plans.
- When a customer is in a session before midnight (00:00:00) and stays connected past midnight, at midnight (00:00:00) the priority of use would be switched to the unlimited night plan. This means that the customers paid data will not be charged till 06:00:00am.
- Customers can purchase this bundle as a main and standalone bundle which may be purchased like any other SURFPlus bundle. In this case, the only active bundle will be the Unlimited Night bundle, allowing customers to have access to the internet only from midnight (00:00:00) till morning 06:00:00am.
- Customers who already have an existing SURFplus bundle can also purchase this bundle. Note that both bundles will have different expiry dates.