Surfline USSD FAQ

Surfline USSD FAQ

1. What is Surfline Short Code all about?

Answer: Surfline Short Code service is an easy to use, convenient and fast way to check your balance and recharge any Surfline account.

2. How do I access the Surfline Short Code (USSD) services?

Answer: Dial *718*77# to access the service menu options.

3. What services can I access on the menu options?

Answer: You can check your account balance, load a purchased voucher and purchase a data bundle with your cash balance.

To check balance:

  • Dial *718*77#
  • Type 1 to select the ‘check balance’ option
  • Enter the Surfline number, for which you intend to check balance.
  • Wait till you receive your account balance

To top up:

  • Dial *718*77# to access the USSD menu
  • Type 2 to select the top-up option
  • Enter Your Surfline number on which you intend to top-up
  • Enter your top-up voucher code
  • Wait for your top-up confirmation message.

Purchase a bundle:

  • Dial *718*77# to access the USSD menu
  • Type 3 to select the purchase bundle option
  • Enter your Surfline number
  • Select your preferred bundle category
  • Select your preferred bundle
  • Wait for a message confirming your bundle purchase.

4. Can I use any network at all to access the Surfline Short Code (USSD) services?

Answer: You can access our Surfline Short Code (USSD) services using any of the existing networks namely – Tigo, MTN, Airtel and Vodafone. Glo and Expresso are currently not functional.

5. Will I be charged for accessing any of the Surfline Short Code (USSD) services?

Answer: No. The Surfline Short Code (USSD) service is free of charge.

6. Do I need to download any application or have a special phone to be able to use the service?

Answer: No. The service is available 24/7 and accessible to everyone regardless of the phone type and no applications are needed to be downloaded.

7. What is the difference between using the Surfline Short Code (USSD) service and using MySurfline?

Answer: Surfline Short Code (USSD) is an offline solution that requires no Internet access for customers to quickly check balance and recharge any Surfline number. MySurfline requires internet access and login details to access the account. MySurfline also has more functionality such as number tagging for identifying multiple numbers, change of contact information, usage history, recharge history, etc.