Operations Director


Publishing date
4th December 2014
Position Title
Operations Director (IT/Network)
Reports To
Chief Technology Officer

Main Role

The Operations Director is an active member of the technical & IT department. He/she will establish, organize and direct the successful operation of a Surfline network. He/She carries the responsibility for the smooth running of operations and activities and responsible for maximising the profitability of the operation.
In summary, he/she will develop a Technology & IT Operations strategy which should allow Surfline to have, at all times, the adequate scope of people in terms of both quality and quantity in an overall efficient and customer centric organisation

Key Accountabilities

Plans, organizes, and leads the operations of the CTO department, including Network & IT Infrastructure, Business Operation including End to End Managed Service Partner, Network & IT Service Assurance and Service Support.
Overall responsibility for all facets of technology & IT architecture and operations including but not limited to software, hardware, back office network infrastructure, LTE services infrastructure and information security.
Manage the day to day network & IT operations in terms of staffing, infrastructure & facilities, processes, finance and partnerships
Improve profitability and reduce capital expenditures via technical & IT systems and processes

Network Operations

Strategic development of LTE radio network operation unit
Create guidelines to operate the network
Evaluate new technologies for operating radio network
Develop new products
Operation of network management
Management of Managed Service Agreement Partner
Ascertain economic cost structures and business key data

Network & IT Project Management

Build project plans and business cases to guide the deployment of new technologies, new products, and conduct all other work in the network.
Serve as project leader/liaison between entities within Customer Network Services and the other organizations within Surfline.

IT Operations

Provides the CTO with all relevant Information regarding the IT Operation Unit
Is responsible for the System Specification and Design
Manages the Problem Solving regarding technical solutions and coordinates with IT Development Unit (part of MSA)
Directs the Development and documentation of workflows
Manage the IT Operation budget
Develops and manage annual budgets for the operation of the systems and perform periodic costs and productivity analysis
Manage the IT Operation team and elaborate development programs to appropriate train the staff

Person Specification

University degree in applied computer science or communications engineering
Minimum 5 years experience in Senior Network & IT operations management positions from a mobile (mBB HSPA, HSPA+, LTE), background

Knowledge & Experience:

Network Operations:
Expert knowledge in operating medium (up to 1000 sites) radio networks
Knowledge in several network management systems
Project management skills

IT Operations:

Experience in business and technology leadership and management skills
Experience with advanced IT systems: ORACLE ERP, ORACLE Billing, IBM Platforms, ORACLE Siebel CRM, AVAYA CC Solution, etc
Proven knowledge in IT system administration
Extensive experience with internet technologies including Cloud, .Net, relational databases, Web based application servers, Data Centres, etc.
Represent Surfline in negotiations with suppliers, customers and other operators
Management of budgets for a small to medium network & IT operations organization
The ability and proven record in managing HSPA (+)/LTE operations organisations both from leadership and business aspects
Extensive experience in change management and start-up operations
Highly developed skills in knowledge sharing and mentoring
Performance driven
Extensive knowledge of the telecommunications industry, market, and competitive environment
Extensive knowledge of data networking technologies, products and services


Ability to instil the 5 Star Customer Service philosophy within fellow team members.
Strong management and leadership experience in a telecommunications environment
Ability to build a team, set strategic direction and grow the knowledgebase of team member.
Excellent verbal, written and presentation communication and relationship building skills
Understanding of the 5 Star Customer Service dimensions including reliability, responsiveness, empathy, assurance and tangibles.
Ability to work under pressure and to tight deadlines

Does this sound like you?

If you think that you have what it takes, send us your C.V.